"There, it is fixed", "I turned it in so I can move on", and "It doesn't work, but we'll add something different" are among the responses we hear that seem simple but clearly are not. The below linked article about ways to analyze electronic vehicle charging station experiences initially does not appear to have anything to do with real estate investors, landlords, and brokers. Although I said "initially", there are plenty of real estate investors and professionals that will omit that word and move on.
Many people overlook the "little things" without realizing that little things to them can be decision makers for others. EV chargers are one example of this. There are many businesses which offer EV chargers as a way to bring in customers and have a short-term captive audience. However, some of them do not pay close enough attention to the operation of the chargers.
All it takes is one or two times for the charger to not be working, forcing the customer to find an alternative, and you may lose their business, no matter how good prices and/or conditions are when they come inside. Think of a restaurant where the food is great but the service is awful more than once. You are less likely to go there and to recommend it to others.
I love the line in the article about how "fixing problems is more important than adding perks". Adding another perk with something else that could go wrong for valued customers or clients will do more harm than good.
It is why everything about your business, including people, products, and services, need to be important parts of your operation. Let me and my team keep your business or investment property in good standing with everyone!
Posts
No comments:
Post a Comment